Restaurant says business is being lost to Internet, phone outage at AT&T

A Milwaukee restaurant that’s been serving steaks on the city’s west side since 1948 says problems with its phone and Internet service have resulted in thousands of dollars in lost sales and missed reservations.

Five O’Clock Steakhouse, 2416 W. State St., says it hasn’t had reliable Internet service for nearly six weeks, which means customers haven’t been able to make online reservations and credit card transactions have been difficult to process.

Things got worse Monday, when the restaurant’s phone service went down.

For now, calls are being forwarded to the manager’s cellphone

“I have no other choice. We are trying to capture as much of the lost business as we can,” General Manager Stelio Kalkounos said.

See full story at http://www.infoworld.com/article/3153357/security/a-lesson-from-network-outages-redundancy-matters.html

About the Author Alexzenia Davis

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